Ordering & FAQ

Imprinted items are generally produced in seven to ten working days after all clarifications. Production can vary depending on availability and season. Color transfers and 4-color process generally take eight to twelve working days. Blank (non-printed) items ship in one to three working days. The same production time applies to repeat orders.

If you do not want the order to ship before a specific date, please mark your order “DO NOT SHIP BEFORE (date)”. Peak season may require an additional seven to ten working days. Customer Service will quote you a ship date once the purchase order has been received, cleared by credit, and verified for accuracy.

Yes. We understand the importance of a rush order. Items available for rush include foam, plastics, fabric and glass products (if in inventory). Multicolor printing, 4-color process and color transfers are not available for rush service.

Your rush order will ship five business days or sooner after the order is approved, and orders must have print-ready art. Production schedules and product availability determine whether rush service is possible, and rush orders are reviewed and approved on an individual basis. We reserve the right to ship however necessary at the customer's expense to meet an in-hands date.

Our rush charge is one flat fee of $40.00 on catalog pricing.

Orders may be sent by email, fax, mail or express carrier. Orders will not be accepted by phone — call us to quote, then send the order in writing.

A confirmation must be clearly marked as such, or we cannot be responsible for duplication of orders. Order accuracy is very important to us: incomplete orders will be canceled and not produced if we do not receive the required information within ten working days.

We do, on most of our items when available. Minimum 100 pieces per color at no extra charge, or add $0.10 per piece for assorted colors — for example 100 pieces made up of 25 red, 25 blue, 25 pink and 25 lime. Please call for pricing.

We accept Visa and Mastercard (no debit cards).

We accept checks: a check must accompany the order, including estimated freight charges, unless credit terms have been approved prior to order processing.

Approved customer credit terms are net 15 days from ship date unless otherwise authorized. A service charge of 2½% is added to any balance not paid within 30 days of the invoice date. Past due accounts may be turned over for collection, and the customer is liable for any attorney fees involved. No further orders will be processed or shipped while an account is past due.

Shipments are generally made by Parcel Post, UPS, FedEx, LTL or contract carrier. All requests for air shipment must be authorized in writing by the customer, as must special delivery such as Next Day Early AM.

Parcel Post has a handling charge of $2.00 per box; our handling fee is $1.50 per box. Truck, air and ocean freight are forwarded collect. We reserve the right to ship however necessary at the customer's expense to meet an in-hands date. All shipments are F.O.B. at the factory.

Due to printing variations we reserve the right to over- or under-ship by 5%. This constitutes a complete order and is billed at pro-rata.

Any product or quality complaint must be made to us within seven working days of receiving the merchandise, and the merchandise should be held available for return to the factory if needed. Please call us at (910) 579-6711.

Claims concerning delivered freight must be made against the carrier. Any adjustments, breakages, damages or delays in transit must be filed with the carrier within fifteen days.

• Customer-furnished UPC codes: $0.05
• We furnish UPC codes: $0.10
• Custom printing on your supplied merchandise: $2.50 plus a $40 setup charge
• New artwork setup / screen charge: $40 (no charge on exact reorders)
• Unassembled counter displays and blank card inserts: call for a quote

Artwork is considered ready when it can be used for printing without the need for adjustments.

Our art department emails a PDF proof for all orders, including reorders, and production cannot proceed without official approval. To avoid delays, please respond with an approval or a request for changes as soon as possible.

Templates and layout instructions are available for all products — email us for a product template.

Please provide vector artwork, one color (black only), with all text converted to outlines. Acceptable formats are Adobe Illustrator (.ai) and .eps.

Files with low-resolution raster images placed inside, or photos simply saved as .ai, .eps or .pdf, are not acceptable.

It is particularly important that artwork for multicolor products and coasters is prepared to template specification. Wherever possible provide vector artwork with all text converted to outlines — Adobe Illustrator (.ai) or .eps.

Raster and continuous-tone images or photographs are accepted provided the art conforms to the product template and the resolution is at least 300 DPI at full print size. Multi-layered, unflattened Photoshop (.psd) files are preferred, but .jpg, .tif, .png and .gif are also acceptable.

Adjustments made to art that has not been prepared to the proper requirements may incur added fees or cause delays.

Yes. Browse our stock art library — beach, nautical, sea life, great outdoors and wedding collections — pick a design, add your own text, and we will lay it out for you at no extra charge.